Terms of Service

1. The Service

CapoAI is a software platform that helps businesses manage lead data, create AI-powered agents, and run outreach campaigns (including email and SMS). Features may change, improve, or be discontinued over time.

2. Eligibility and accounts

• You must be at least 18 years old and using the Service for business purposes.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate account information and keep it up to date.

3. Acceptable use and your responsibilities

You agree that you will:

• Use the Service only for lawful business purposes.
• Comply with all applicable laws when using the Service, including data protection law (UK GDPR, Data Protection Act 2018) and direct-marketing rules (the Privacy and Electronic Communications Regulations, “PECR”).
• Ensure you have a lawful basis to process any lead or contact data you upload, import, or generate, and that your outreach complies with anti-spam and marketing regulations.
• Include valid sender identification and a working opt-out/unsubscribe mechanism in outreach where required by law.
• Honour opt-out and data-deletion requests from recipients.

You agree that you will not:

• Send unlawful, deceptive, harassing, or spam communications through the Service.
• Upload data you do not have the right to process.
• Use the Service to send content that is illegal, defamatory, or infringing.
• Attempt to breach, disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Resell or sublicense the Service without our written permission.

You are solely responsible for the content of your outreach and for compliance with all laws applicable to your campaigns. CapoAI provides the tools; you control how they are used.

4. Data protection

Our handling of personal data is described in our Privacy Policy. Where CapoAI processes personal data on your behalf (for example, lead data you upload), you are the data controller and CapoAI acts as your processor, processing that data only as instructed through the platform. You are responsible for the lawfulness of the data you process through the Service.

5. Payments and subscriptions

• Paid plans are billed through our payment provider, Stripe.
• Subscription fees are charged in advance on a recurring basis (e.g. monthly) unless otherwise stated. One-time purchases are charged once.
• Prices are as displayed at the point of purchase and may change with reasonable notice for future billing periods.
• Unless required by law, fees are non-refundable. If you believe you have been charged in error, contact hello@capoai.org.
• You can cancel your subscription at any time; cancellation stops future renewals but does not refund the current period unless required by law.

6. Third-party services

The Service relies on third-party providers (including Supabase, Vercel, Stripe, Resend, Twilio, and AI providers such as Anthropic, OpenAI, and Vapi). We are not responsible for the availability or performance of these third parties, and your use of the Service may also be subject to their terms.

7. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time. We are not liable for any downtime, data loss, or interruption, though we take reasonable steps to protect your data.

8. Intellectual property

• CapoAI and its underlying software, branding, and content are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.
• You retain ownership of the data and content you upload. You grant us the licence necessary to host and process it in order to provide the Service.

9. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not warrant that the Service will meet your requirements or produce any particular business result. We do not provide legal advice, and nothing in the Service constitutes legal advice regarding your marketing or data-processing obligations.

10. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential losses, or for loss of profits, revenue, data, or goodwill.
• Our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.
• Nothing in these Terms limits liability that cannot be limited by law (such as liability for death or personal injury caused by negligence, or fraud).

You agree to indemnify us against claims arising from your misuse of the Service or your breach of these Terms, including claims relating to your outreach or your processing of third-party data.

11. Suspension and termination

We may suspend or terminate your account if you breach these Terms, misuse the Service, or engage in unlawful activity. You may close your account at any time by contacting us or using the in-app option. On termination, your right to use the Service ends, and we may delete your data in line with our Privacy Policy.

12. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these Terms

We may update these Terms from time to time. The “last updated” date reflects the latest version. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms:

CapoAI
Email: hello@capoai.org